WHEN YOU CREATE AN ACCOUNT OR USE THE APP, YOU AGREE TO THESE TERMS. IF YOU DO NOT AGREE TO THEM, PLEASE DO NOT REGISTER, ACCESS OR USE THE APP NOR ANY OF THE SERVICES.
All payments are non-refundable unless required by law. Subscriptions shall autorenew unless cancel 48 hours before renewal. Free trials may convert to paidsubscriptions unless cancelled.
These terms and conditions (the “Terms”) form a legal agreement between you (the“User”, “you” or “your”) and AVATAi Sdn Bhd (formerly known as Spherum Sdn Bhd)(the “Company”, “AVATAi”, “we”, “our” or “us”), a private company limited by shareswith registration number 202401014822 (1560672-D) , incorporated and registered inMalaysia, whose current registered office is at 47-1, Jalan SS18/6, 47500 Subang Jaya,Selangor, Malaysia, and includes any future registered address of AVATAi. These Terms govern the relationship between you and us and sets forth the terms andconditions by which you may access and use the App and the Services (as definedbelow).
Please take the time to read these Terms carefully. Use of the App is not intended forpersons under the age of 18. If you are not at least 18 years old, you may not use theApp at any time or in any manner. We do not knowingly collect or solicit any informationfrom anyone under the age of 18 or knowingly allow such persons to create an accountor use App. In the event that we become aware that we have collected personalinformation from a child under 18, we will delete that information as quickly aspossible. If you believe that we have unlawfully collected information from a childunder the age of 18 on the App, contact us at support@AVATAi.my
By creating an account, you represent and warrant that you are at least 18 years old. We reserve the right to request age verification and terminate accounts if underage useis suspected
The following definitions apply in these Terms.
“Android”: means the mobile operating system developed by Google primarily for touchscreen devices, such as cell phones and tablets.
“Apple”: means Apple, Inc. or any of its affiliates.
“App”: means the AVATAi mobile application software and any features within it (part of AVATAi + and/or AVATAi Pro), or updates or supplements to it.
“App Store”: means the appstore on which the App was downloaded by the User (namely, the Apple appstore or Google playstore or their respective successors, as applicable).
“Featured AVATAi™ Sequence”: means an AVATAi™ Model created by a third-party (i.e. not the User). Featured AVATAi™ Sequence(s) may be available in the App free of charge or as in-App purchases.
“Google”: means Google, Inc. or any of its affiliates.
“Intellectual Property Rights”: means patents, utility models, rights to inventions, copyright and related rights, trade marks and service marks, trade names and domain names, rights in get-up, goodwill and the right to sue for passing off or unfair competition, rights in designs, rights in computer software, database rights, rights to preserve the confidentiality of information (including know-how and trade secrets) and any other intellectual property rights, including all applications for (and rights to apply for and be granted), renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist, now or in the future, in any part of the world.
“Superpower(s)”: means any visual element(s)/filter(s) that can be applied to an AVATAi™ Model and is defined as a “Superpower” in the App.
“AVATAi™ Experience(s)”: means any video recording(s) (including accompanying audio recording(s), if any) recorded through the App, which display(s) one or a number of AVATAi™ Models.
A person includes an individual, corporate or unincorporated body (whether or not having separate legal personality) and that person's legal and personal representatives, successors or permitted assigns.
A reference to a company shall include any company, corporation or other body corporate, wherever and however incorporated or established.
Unless the context otherwise requires, words in the singular shall include the plural and in the plural shall include the singular.
Unless the context otherwise requires, a reference to one gender shall include a reference to the other genders.
A reference to writing or written includes e-mail but not faxes.
We only use any personal data we collect through your use of the App and the Services in the ways set out in our Privacy Policy unless you are using a specific service to which a different privacy policy applies, as notified to you by us from time to time.
Please be aware that internet transmissions are never completely private or secure and that any message or information you send using the App or any Service may be read or intercepted by others, even if there is a special notice that a particular transmission is encrypted.
The ways in which you can use the App may also be controlled by the App Store's rules and policies (available on the Apple website (www.apple.com) or Google Play website (www.play.google.com) as applicable) and the App Store's rules and policies will apply instead of these Terms where there are differences between the two. For example all in-App purchases are made using your Apple or Google account.The following additional terms and disclosures only apply to you if you use the App through the Apple operating system, if available and as applicable:
This App requires a mobile or tablet device:
Support. If you want to learn more about the App or Services or have any problemsusing them please take a look at our support resources on our discord channel whichyou can access through our websites or write at: support@AVATAi.my.
Contacting us (including with complaints). If you think the App or the Services arefaulty or misdescribed or you would like to raise a complaint about User Content or anyother material on the App or wish to contact us for any other reason please email ourcustomer service team at support@AVATAi.my.
How we will communicate with you. If we have to contact you we will do so by email using the contact details you have provided to us .
To access and use the App and Services, you must be 18 years old or older and will need to create an account with us and provide certain necessary information. When you create this account, you must provide accurate and up-to-date information. It is important that you maintain and promptly update your details and any other information you provide to us, to keep such information current and complete. Spherum reserves the right to suspend or delete any account where it reasonably considers that the information provided is not accurate and/or up-to-date.
The information required to create an account may change from time to time and failure by the User to provide such information may result in restricted use of the App and Services (with the nature and extent of such restriction being at our absolute discretion).
You agree that you will not create more than one account. If your account has already been suspended or deleted for any reason, you agree that you will not create another account without written permission from us.
It is important that you choose a strong account password and keep your accountpassword confidential and that you do not disclose it to any third party. If you know orsuspect that any third party knows your password or has accessed your account, youmust notify us immediately at support@AVATAi.my.
You are required to verify the email address provided when creating an account. Until such verification is provided, the creation of your account may not be complete and may result in restricted use of the App and Services (with the nature and extent of such restriction being at our absolute discretion).
We may require you to set up a two-factor authentication process as a means ofsecurity in certain circumstances and at certain times. The method of two-factorauthentication will be at the discretion of AVATAi. Failure to provide full authenticationin such circumstances may result in restricted use of the App and Services (with thenature and extent of such restriction being at our absolute discretion).
You agree that you are solely responsible (to us and to others) for the activity that occurs under your account. You are not permitted to sell, rent or lease access to your account or username without written permission from AVATAi.
We reserve the right to issue a warning to you or to delete or temporarily suspend your account at any time in line with the provisions below (see 19 - BREACH OF THESE TERMS) if you have failed to comply with any of the provisions of these Terms.
We reserve the right to delete or temporarily suspend your account due to inactivity for a period of 12 months. We will notify you 30 days prior to any such action, specifying the action that will be taken and the date on which that action will be taken.
If you no longer want to use the App you can delete all your data by going to the account section in the App. Once you choose to delete your account, you will not be able to reactivate your account or retrieve any of the content you created or information you have provided when using the App and/or Services.
If the email address provided when creating an account is deactivated, AVATAi reserves the right to delete the User’s account within 30 number of days if no replacement email address is provided.
If your account is deleted, it will serve to terminate your and our obligations under these Terms.
Upon account deletion, we will anonymize or erase your data within 30 days, exceptwhere retention is required by law. Backups may persist for up to 90 days.
In return for your agreeing to comply with these Terms you may:
Whenever you make use of a feature that allows you to create/generate content through our App, or to make contact with other Users of our App or share User Content, you must comply with the content standards set out below at 16 – ACCEPTABLE USE RESTRICTIONS. You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.
We are giving you personally the right to use the App and the Services as set out in these Terms. Whilst you may have sharing rights as set out above, you may not otherwise transfer the App or the Service to someone else, whether for money, for anything else or for free. If you sell any device on which the App is installed, you must remove the App from it.
We may need to change these Terms to reflect changes in law or best practice or to deal with additional features which we introduce. We will give you at least 30 days’ notice of any change by sending you an email with details of the change or notifying you of a change when you next start the App. If you keep using the App after having been notified of the changes, acceptance of those changes will be implied. The User agrees that these changes will form part of these Terms.
From time to time we may modify, automatically update the App and/or change theServices to improve performance, enhance functionality, reflect changes to theoperating system, address security issues or for any other reason.
Alternatively, we may ask you to update the App for these reasons. If you choose not toinstall such updates or if you opt out of automatic updates you may not be able tocontinue using the App and the Services.
The App will always match the description of it provided to you when you downloadedit.
We may suspend or discontinue any aspect of the Services at any time without liability. Before doing so, will notify you of the affected Services. Failure to provide suchnotification will not, however, affect our right to suspend or discontinue such Services.
Beta Status Acknowledgement
Certain features of the App/Services may be labelled as ‘Beta,’ ‘Experimental,’‘Preview,’ or similar designation (collectively, ‘Beta Features’). These features are:
(a) Unfinished and may contain errors, bugs, or instability;
(b) Subject to significant changes or discontinuation without notice; and
(c) Not intended for production or commercial use.
No Guarantees
AVATAi makes no representations or warranties regarding Beta Features, including:
(i) Reliability, accuracy, or performance;
(ii) Compatibility with your device or other software; or
(iii) Continued availability in future versions of the App.
Voluntary Participation
Use of Beta Features is voluntary. By opting to use Beta Features, you:
• Acknowledge they may malfunction or cause data loss;
• Agree to report issues promptly to AVATAi; and
• Assume all risks associated with their use.
Feedback & Monitoring
AVATAi may:
• (a) Collect usage data and feedback to improve Beta Features;
• (b) Restrict access to Beta Features to select users; and
• (c) Terminate Beta testing at any time without liability."*
No SLA/Support
Beta Features are provided ‘as-is’ with no service-level agreements (SLAs), warranties,or technical support. AVATAi is not obligated to address bugs or implementsuggestions.
Confidentiality
Beta Features may contain confidential information. You agree not to disclosescreenshots, functionality, or performance data to third parties without AVATAi’swritten consent.
Early Access Termination
AVATAi reserves the right to revoke your access to Beta Features for non-compliance,abuse, or at its sole discretion.
No Compensation
You acknowledge that participation in Beta testing is unpaid and does not createentitlement to compensation, even if your feedback leads to improvements.
If you download the App onto any phone or other device not owned by you, you must have the owner's permission to do so. You will be responsible for complying with these Terms, whether or not you own the phone or other device.
The App or any of the Services may contain links to other independent websites which are not provided by us. Such independent sites are not under our control, and we are not responsible for and have not checked and approved their content or their privacy policies (if any). You will need to make your own independent judgement about whether to use any such independent sites, including whether to buy any products or services offered by them.
Rights You Grant Us
This App is designed for joint creation between Users and is not designed for private communications. Any content you make available through our App will be considered non-confidential and non-proprietary. You are free to share your content with anyone else, wherever you want. We accept no liability in respect of any content or information submitted by Users of the App and/or Services.
We may generate revenues, increase goodwill or otherwise increase its value from your use of the App and/or Services, including, by way of example and not limitation, through the sale of advertising, sponsorships, promotions, usage data and gifts. You acknowledge and agree that, except as specifically permitted by us in these Terms or in another agreement you enter into with us, you will have no right to share in any such revenue, goodwill or value whatsoever.
You further acknowledge that, unless permitted by us in these Terms or in another agreement you enter into with us, you:
AVATAi are MY, US, UK and EU registered trademarks of AVATAi Sdn. Bhd. (formerly known as Spherum Sdn. Bhd.) (or awaiting registration). You are not permitted to use them without our approval, unless it is part of material you are using as permitted under these Terms.
User Content means any material, data, or output (including but not limited to text,images, videos, audio, AI-generated avatars, virtual interactions, input prompts,metadata, or derivative works) created, uploaded, submitted, or generated throughyour use of the App or Services, whether publicly or privately transmitted.
Avatar Remixing and Derivative Works
By posting or sharing User Content (including avatars) publicly through the App, yougrant other Users a non-exclusive, worldwide, royalty-free license to:
(a) Remix, modify, or create derivative works from your public avatars; and
(b) Share such derivative works within the App or on third-party platforms (withattribution to the original creator, where feasible).
You acknowledge that:
• AVATAi has no control over how other Users remix your content; and
• You waive any claims against AVATAi or other Users for lawful remixing underthis license.
This license does not permit:
• Commercial use of your avatars without your separate written permission; or
• Removal of copyright/attribution notices embedded by the App.
(A) Commercial Use Exception
For clarity, other Users must obtain your separate written permission to:
• Sell or monetize remixes of your avatars; or
• Use them in advertising, films, or other commercial projects.
(B) Takedown Process for Abuse
If a remix violates your rights (e.g., hate speech, defamation), report it via support@AVATAi.my. AVATAi may remove violating content but is not obligated tomonitor derivative works.
(C) Opt-Out for Private AvatarsThis license applies only to avatars shared publicly in the App. Private avatars (e.g.,shared via direct message) may not be remixed without explicit permission.
The Content of Others
While the permitted uses of the App and Services are made clear throughout these Terms, User Content is the sole responsibility of the User.
While we will do our best to assess any possible risks for Users when they use the App and the Services and we reserve the right to review or remove all User Content, we do not necessarily review all of it. We, therefore, cannot and do not take responsibility for any User Content that others provide through the Services.
As outlined above, the use of any of the App and the Services by a person under 18 years old is not permitted. We do not knowingly collect or solicit any information from anyone under the age of 18 or knowingly allow such persons to create an account or use App. In the event that we become aware that we have collected personal information from a child under 18, we will delete that information as quickly as possible.
If you wish to complain about content, please contact us on support@AVATAi.my
Subject to the restrictions in these Terms, AVATAi grants you a personal, worldwide, royalty-free (save in respect of in-App purchases), non-assignable, nonexclusive, revocable, and non-sublicensable license to access and use the App and the Services. This license is for the sole purpose of letting you use and enjoy the App and the Services in accordance with these Terms. You acknowledge and agree that upon any termination of your account or these Terms, this license granted to you in respect of the App and the Services will automatically terminate.
You agree that you will:
Use by you of the App or other materials available as part of the Services for any purpose not expressly permitted by these Terms is strictly prohibited. We reserve the right, at any time and without prior notice, to permanently or temporarily remove or suspend access to the App and/or Services if in our sole opinion your User Content violates or potentially violates these Terms, third party rights (including Intellectual Property Rights), applicable laws or regulations or is otherwise harmful to the App and/or Services, our Users or third-parties.
The Content Standards must be complied with in spirit as well as to the letter. The Content Standards apply to each part of any Interaction as well as to its whole.
General
You agree not to:
Respecting others
You agree to:
Security
You agree not to::
AVATAi does not guarantee accuracy or appropriateness of AI-generated content.Users assume all risks.
All Intellectual Property Rights in the App and the Services throughout the world belong to us and the rights in the App and the Services are licensed (not sold) to you. You have no Intellectual Property Rights in, or to, the App or the Services other than the right to use them in accordance with these Terms.
By submitting User Content, you grant AVATAi a perpetual, irrevocable, worldwide,royalty-free, sublicensable license to use, modify, and distribute such content forpromotional or commercial purposes. You waive moral rights to the fullest extentpermitted by law.
AVATAi are MY, US, CN, IN, and EU registered trademarks of AVATAi (or awaitingregistration). You are not permitted to use them without our approval, unless it is part ofmaterial you are using as permitted under these Terms.
If you wish to complain about content by other Users which you believe infringe yourIntellectual Property Rights, please contact us at support@avatai.my
Notifications of claimed infringement should be forwarded to AVATAi designated agentas follows:
AVATAi Sdn Bhd (formerly known as Spherum Sdn Bhd)
Suite 7.2, 7th Floor, East Wing, Rohas Tecnic, 9 Jalan P. Ramlee, 50250 Kuala Lumpur,Malaysia
support@AVATAi.my
After receiving a valid DMCA notification of claimed infringement, we will process andinvestigate the claim and will take appropriate actions under the DMCA, includingexpeditiously removing or disabling access to any material claimed to be infringing orclaimed to be the subject of infringing activity. We will take reasonable steps promptlyto notify the user who submitted the material that we have removed or disabled accessto such material.
Counter-Notification. If you posted or submitted material to AVATAi which AVATAi removed or disabled access to pursuant to a DMCA notification of claimed infringement, and you believe your material is not infringing and the material was removed or disabled as a result of a mistake or misidentification, you may send a counter-notification containing the following information in writing to AVATAi’s designated agent listed above:
If a valid counter-notification is received by our designated agent, we will send a copy ofthe counter-notification to the original complaining party informing the owner (or theperson authorized to act on behalf of the owner) that we will replace the removedmaterial or cease disabling access to it in 10 business days. Unless our designatedagent first receives notice from the original complaining party that such party has filedan action seeking a court order to restrain the alleged infringement, we will replace orrestore access to the material in 10 to 14 business days after our designated agent’sreceipt of the counter-notification, at our sole discretion.
AVATAi reserves the right, in its sole discretion, to terminate accounts for users that aredeemed to be repeat copyright infringers.
We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these Terms or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you accepted these Terms, both we and you knew it might happen.
Limitation of our liability to you. To the fullest extent permitted by law, AVATAi disclaims all liability for:
• Third-party content or actions (e.g., other users’ misconduct).
• Damages arising from unauthorized account access due to your negligence.
• Any losses from reliance on AI-generated content (e.g., avatars used forprofessional purposes).
You are solely responsible for complying with all local laws regarding access/use of theApp. AVATAi disclaims all liability for unauthorized use
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation.
When we are liable for damage to your property. If defective digital content that we have supplied damages a device or digital content belonging to you, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.
We are not liable for business losses. The App is for domestic and private use. If you use the App for any commercial, business or resale purpose, we will have no liability to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
In particular, we will not be liable for:
and we exclude all implied conditions, warranties, representations or other terms that may apply to our App and/or the Service.
Limitations to the App and the Services. The App and the Services are provided forentertainment purposes only. They do not offer advice on which you should rely. Youmust obtain professional or specialist advice before taking, or refraining from, anyaction on the basis of information obtained from the App or the Service. Although wemake reasonable efforts to update the information provided by the App and theServices, we make no representations, warranties or guarantees, whether express orimplied, that such information is accurate, complete or up to date.
Please back-up content and data used with the App and the Services. We recommend that you back up any content and data used in connection with the App and/or the Services, to protect yourself in case of problems with the App and/or the Services.
Check that the App and the Services are suitable for you. The App and the Services have not been developed to meet your individual requirements. Please check that the facilities and functions of the App and the Services (as described on the App Store) meet your requirements.
We are not responsible for events outside our control. If our provision of the Servicesor support for the App or the Services is delayed by an event outside our control then wewill contact you as soon as possible to let you know and we will take steps to minimisethe effect of the delay. AVATAi is not liable for failures caused by events beyond itscontrol (e.g., wars, natural disasters, or infrastructure outages)
Actions Taken on Breach
When we consider that a breach of these Terms has occurred, we may take such action as we deem appropriate.
Failure to comply with the 15 - LICENCE AND LICENCE RESTRICTIONS and 16 - ACCEPTABLE USE RESTRICTIONS in particular constitutes a material breach of these Terms, and may result in our taking all or any of the following actions:
Any action taken by us may be taken immediately or at any other time after the breach has occurred.
We exclude our liability for all action we may take in response to breaches of these Terms. The actions we may take are not limited to those described above and we may take any other action we reasonably deem appropriate.
Consequences of Breach
We may permanently end your rights to use the App and Services at any time by deleting your account as outlined above. If we end your rights to use the App and Services:
We may temporarily limit or restrict your rights to use the App and/or any or all aspectsof the Services at any time by suspending your account as outlined above. The extentand period of any such suspension may be determined by AVATAi. Any lifting of suchsuspension may be contingent on certain actions being taken by you.
We may transfer our rights and obligations under these Terms to another organisation. We will always tell you in writing if this happens.
You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
Even if we delay in enforcing these Terms, we can still enforce it later. If we do not insistimmediately that you do anything you are required to do under these Terms, or if wedelay in taking steps against you in respect of your breaking these Terms, that will notmean that you do not have to do those things and it will not prevent us taking stepsagainst you at a later date.
These Terms are governed by Malaysian law and you agree to submit to the exclusivejurisdiction of the Malaysian courts. We may update them with 30 days’ notice viaemail or in-app alerts. Continued use constitutes acceptance. Class actions and jurytrials are waived.
AVATAi Sdn Bhd (formerly known as Spherum Sdn Bhd)
Suite 7.2, 7th Floor, East Wing
Rohas Tecnic, 9 Jalan P. Ramlee
50250 Kuala LumpurMalaysia
support@AVATAi.my